Terms of Service

Which document covers what

Diamond is covered by four documents, and it is worth knowing which one answers your question:

• These Terms — the website, your account, and the services we run.
• The EULA — the software itself: what a license grants, activation and device limits, updates, and what happens to your license on breach or refund. Where these Terms and the EULA overlap on the software, the EULA applies.
• Rent-to-Own Terms — the monthly payment plan, cancellation, and payment credit.
• Refund Policy — the 30-day money-back guarantee and your statutory withdrawal rights.

Your account

You need an account to manage your license, see your devices, and download builds. You must give an email address you control, keep your password confidential, and tell us promptly if you believe someone else has access. You are responsible for what happens under your account.

An account is a convenience, not a gate. Your license works without one: activation authenticates with your license key, and once Diamond is activated it opens your projects offline, with no login and no connection to us. Closing your account does not take away software you have paid for.

Acceptable use of the Site

You agree not to:

• probe, scan, or interfere with the Site or our licensing endpoints, or attempt to reach an account, license, or order that is not yours;
• automate requests at a rate intended to degrade the service, or evade rate limits or activation controls;
• share, resell, or publish license keys, or offer them for sale;
• copy the Site's text, design, or images for another product, beyond ordinary quotation and linking;
• use the Site unlawfully, or to infringe anyone's rights.

Restrictions on the software (redistribution, reverse engineering, circumventing activation) are set out in the EULA, not here.

Downloading Diamond

Diamond is free to download and use as a trial, and that trial has no time limit and no expiry date. There is no separate demo build. Every instrument, effect and export format works, and you may save and export your work without restriction. The single thing a license adds is that a saved project file can be re-opened. The EULA governs that use whether or not you ever buy a license.

Purchases, payment & billing

Purchases are sold and fulfilled by Polar Software Inc. ("Polar"), our merchant of record. Polar, not we, is the seller of record for your transaction: it takes payment, issues the invoice, handles applicable VAT and sales tax, and is what appears on your card statement. Your purchase is therefore also subject to Polar's own terms, and we never receive your card details.

Prices are shown at checkout in US dollars. Rent-to-own plans bill automatically at the stated interval until the plan completes or you cancel. We may change prices for future purchases; a change never affects a rent-to-own plan you have already started, as the Rent-to-Own Terms set out.

Refunds & cancellation

Outright purchases carry a 30-day money-back guarantee, and if you are a consumer in the EU, the UK, or anywhere with comparable law, you also keep your statutory right of withdrawal. Rent-to-own can be canceled at any time. The full position (including how those two interact, and how rent-to-own payments are treated) is on the Refund Policy page.

Email we send

While you hold an account we send transactional email you cannot opt out of: license keys, receipts, password resets, and notices about your plan. Marketing email, including the waitlist and release announcements, is sent only with your consent, and every one of those carries an unsubscribe link. How we handle your address is described in the Privacy Policy.

Availability & changes to the Site

We do not promise the Site will be uninterrupted or error-free, and we may change, suspend, or discontinue parts of it. That is a disclaimer, but it is backed by a design constraint: Diamond does not depend on this Site to keep working. If our activation service were unavailable, or ceased to exist, Diamond would carry on opening your projects on every machine you have already activated.

Intellectual property

The Site, the Diamond DAW software, the Diamond name and logo, and all related intellectual property are ours or our licensors'. Third-party components we distribute remain their owners' and are listed in our third-party notices.

Music and projects you create with Diamond are yours. We claim no rights over them, and you owe us nothing for releasing or selling your work.

Disclaimer & limitation of liability

The Site is provided “as is” and “as available”, without warranties of any kind to the maximum extent permitted by law. To the maximum extent permitted by law, our aggregate liability arising from or relating to the Site is limited to the greater of the amount you paid us in the twelve months before the claim, or US$50.

Nothing in these Terms limits liability that cannot lawfully be limited (including liability for death or personal injury caused by negligence, and for fraud) or affects the statutory rights of a consumer.

Suspension & termination

We may suspend or close your account if you materially breach these Terms (for example by trafficking in license keys, or attacking the service). You can close your account yourself at any time from your account page.

Closing your account does not revoke a perpetual license you have already paid for, and does not stop Diamond opening your projects on machines you have already activated. The only circumstances in which a license itself ends are set out in the EULA.

Changes to these Terms

We may update these Terms as the service changes. The “last updated” date above always reflects the current version, and we will give account holders notice by email before a change that materially affects them takes effect. Continuing to use the Site after that means you accept the new Terms.

Governing law & disputes

These Terms are governed by the laws of the Republic of Armenia, without regard to its conflict of law rules, and the courts of the Republic of Armenia have jurisdiction over any dispute.

If you are a consumer, that clause takes nothing away from you. Mandatory consumer protection law where you live continues to apply regardless of it (including, in the European Union and the United Kingdom, your rights of withdrawal and of conformity, and your right to bring proceedings in your local courts). Where these Terms conflict with those rights, those rights win.

Contact

Maksim Danilov
Manushyan St. 81/1, Arabkir, Yerevan 0012
Republic of Armenia

Questions about these Terms: support@diamond-daw.com.